Are you using the Pinnacle Cart platform to accelerate your sales?
Orange Manager can help you bring make sense of all your sales - from order management to postage and customer service. We do more for you - for less.
Do I need a credit card to sign up?
No. You will only need a payment method upon hitting the monthly order limit. And, we made it easy to cancel - not like those other guys that hide the button, or make you call them. All you need to do is visit the admin page and near the bottom right you'll see a red button that says "Cancel Service. Click that to start the process - easier than squeezing oranges!
I sell on Etsy also (or Amazon, or Miva, or...) will this help me?
Yes. Orange Manager will download all your orders and then present them to you for shipping.
How do I set up Orange Manage with PinnacleCart?
After creating your account, you'll head over to the "Stores & Channels" page. There you will find an option for PinnacleCart in the drop down. The directions are laid out, and pretty straight forward (although we are here if needed).
Is my data safe?
Yes. First, we only have "read" access to your store data. We never do anything on the store side except pull data down (we do notify Big Cartel that the order has shipped). The data on our side is also safe - we use SSL and HTTPS every step of the way. Additionally we do "hot" backups of the data on a regular basis, so in the unlikely event of a failure, we can recover quickly. Lastly, we don't share your data and if you want it, we'll get you an export - no questions asked.
Is there anything Orange Manager doesn't do?
Well - the truth is.. yes. We don't send emails (but help you arrange for that), or otherwise contact your customers. We also do not write any data to your stores except for tracking numbers where enabled.
What makes Orange Manager better / different than the system I am already using?
The best option to answer that question is to try us out - and see. But honestly, we have tried many of the systems out there. And in the end, they all fell short. Sure, they do the same thing (print labels), but really - thats not what you need. Your shipping person needs that, but you need... shipping, labels, single screen rates, Customer Service integration, refunds, access levels, cloud/web based. Oh, and how about a super easy way to ship... or not - an order? Seriously, I know its sounds redundant, but the fact is - we are easier, faster, better.
Why is it called "Orange Manager?
Our co-founder hates fruit, but loves Orange Marmalade. While creating this thing he came to realize that his whole motivation was to take a system (dealing with E-commerce orders) he and others hated and make it tasty. At the same time, he realized that the reason most of those other system taste like crap - is because they were created to manage stuff (apples) but not E-Commerce stuff (oranges). One day he remembered that old saying.. "Its like comparing apples to oranges". Yea - they are both fruit, but Oranges come from the internet, and apples don't! We know its kinda cheesy, but you get the idea. You need a sytem to deal with sales that come from the internet. You need Orange Manager.